Our Promise · AllCMA
The Triple Shield Guarantee
At All CMA, we stand behind every practice question with a three-layer protection plan — designed to support your journey to Certified Medical Assistant, every step of the way.
Three shields. One promise. If you do your part, we do ours — a money-back commitment to your first-attempt pass, extended support for mastery-level effort, and a question bank that stays accurate and current.
Three Layers of Protection
Your Three Shields, Explained
Each shield covers a different part of your prep journey — your exam outcome, your effort, and the quality of what you study.
Shield 1
First-Attempt Pass Guarantee
Focus: Confidence in your success
We are so confident in the quality of our CMA preparation materials that we offer a 100% money-back guarantee if you do not pass your official certification exam on your first attempt.
To qualify for a refund:
- Complete 95% of all practice tests available in your course.
- Maintain a minimum score of 85% on each individual practice test.
- Complete at least 3 full-length simulated exams under timed conditions.
- Finish all section reviews and end-of-module quizzes.
- Take your official exam within 25 days of completing the course.
Shield 2
Mastery Support Guarantee
Focus: Rewarding high-effort learners
Sometimes even the hardest workers face challenges. If you meet our rigorous “Mastery” criteria but do not pass, we will not only refund you — we will keep supporting you.
To qualify for refund + extended access, you must meet all of the following:
- Achieve a 95% course completion rate.
- Maintain an average score of 90% or higher across all practice tests and simulations.
- Log a minimum of 30 hours of active study time on the platform.
- Complete all knowledge checks and flashcard modules.
You will receive
- A Full Refund of your purchase price.
- 30 days of additional premium access free of charge to help you prepare for your retake.
- A personalized set of supplementary study materials.
Shield 3
Excellence Guarantee
Focus: Content accuracy & currency
The medical field evolves, and so should the study material. We guarantee the quality, accuracy, and relevance of our content.
If you find an error — information in our question bank or study guides that is factually outdated, incorrect, or contradicts current CMA/AAMA guidelines — we will:
- Correct the error within 48 hours of verification.
- Extend your premium access by 3 days as a thank you for your vigilance.
- Provide you with supplementary study materials to cover the topic in depth.
Simple & Straightforward
How to Claim Your Guarantee
Two steps, one email — that’s all it takes.
If you have not passed your exam, please submit your claim within 7 days of receiving your official results.
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Email us
Send your claim to our dedicated guarantee inbox — it goes straight to the team that can help.
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Include the following
Attach these four things so we can verify your claim quickly:
- Your full name and the email address associated with your All CMA account.
- The date and location of your official exam.
- A digital copy or screenshot of your official exam results (score report).
- A screenshot of your Course Completion Certificate or Progress Dashboard.
The Fine Print, Made Fair
Terms & Conditions
Clear rules that keep the guarantee honest for everyone. Tap any item to read the details.
Good Standing
Your account must be in good standing (no bans, fraud flags, or Terms of Service violations) at the time of the claim.
Non-Transferable
This guarantee is non-transferable and applies only to the original purchaser of the course.
Promotional Exclusions
Cannot be combined with other promotional offers, discounts, or scholarships.
One Limit
Limited to one refund or guarantee claim per customer.
Exam Validity
The guarantee applies to official CMA (Certified Medical Assistant) written exams (e.g., AAMA, NCCT) only. It does not apply to practice exams or university-issued tests.
Completion Integrity
All practice tests and course modules must be completed. System logs showing interrupted tests, skipped sections, or rapid guessing will void the guarantee.
Authenticity
Repeatedly failing the same practice test to artificially inflate completion statistics is not permitted and will be detected by our system, resulting in a voided guarantee.
Study Intervals
Practice tests must be completed over reasonable time intervals to reflect genuine study habits.
Verification
We reserve the right to verify your exam results with the testing provider if necessary.
Discretion
Evidence of rushed content, skipped videos, or academic dishonesty will immediately void the guarantee.
Study Hard. We’ve Got Your Back.
Follow the shields, put in the work, and walk into your CMA exam with confidence — the Triple Shield Guarantee is behind you.
Claims → [email protected] · within 7 days of results