CMA Administrative Knowledge Practice Test 2026

The practice of one insurance company working with other insurance plans to determine the amount each will pay when a patient has more than one insurance plan is referred to as

Recording financial transactions in a bookkeeping or accounting system is called

Which appointment scheduling technique determines the number of patients to be seen each hour by dividing the hour by the length of the average visit?

Which of the following filing steps includes ensuring that the appropriate people have taken action on a document before filing it?

Another name for a reminder file is a/an

Which of the following is NOT a true statement about the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009?

The portion of salary held back from payroll checks for paying government taxes is known as the

In a letter written in block format, the salutation is followed by a

Which of the following concerns have providers raised about the use of EHRs and the required data entry they must complete?

The dimensions of the envelope most frequently used in office correspondence are

Account aging receivable

A system used in emergency centers but not used in private practices is

Appointments that are anticipated to require more time should be scheduled

For a tickler file to work effectively, it must be

When requesting payment from a patient who arrives at check-in for an office visit, which of the following statements would be most appropriate?

Which of the following activities should be integrated in an effective electronic management system?

A spreadsheet is a type of

First-class mail is classified as

In written communication, the most important issue to take into consideration is

Which of the following does NOT refer to a managed care organizational model?

The federal government offered incentives to support what aspect of implementation of electronic health records (EHRs)?

Which of the following represents an important way to maintain the security and integrity of an EHR?

When revising the policies and procedures manual, the medical assistant needs to FIRST

Leaving large, unused gaps in the physician’s schedule is

The correct order of filing units for Anise K. Strong-Morse (Mrs. Adam H. Morse) is

What should the medical assistant do if a patient misses an appointment?

Referrals to outside physicians or specialists must be entered into the

Which of the following is a trial balance?

A new patient must provide all of the following information EXCEPT

For a medical office to run smoothly, each employee must

Which insurance carriers would the medical assistant enter into the database?

Checks and cash from a medical practice should be deposited in the bank

The type of scheduling where patients arrive at their own convenience is

Which of the following is NOT a true statement about workers’ compensation?

SOAP refers to

When transcribing material from recorded dictation, what should the medical assistant do if a word is unclear?

Cycle billing is a system of billing

When a patient claim is covered by Medicare Part B, Medicare pays what proportion of the allowable charge for physician services?

It would be appropriate to send which of the following to a patient via email?

When scheduling an appointment by telephone, what is the MOST important step the medical assistant should take before hanging up?

Which of the following items facilitates communication in the medical office?

How often should the policy and procedures manual be updated?

When preparing business correspondence, the first step is to

The unethical practice of deliberately coding a patient encounter incorrectly in order to increase reimbursement is called

Before scheduling an appointment with a specialist, the medical assistant must

The process of converting descriptions of diseases, injuries, and procedures into numerical designations is termed

Medicare is a federally funded entitlement insurance program for

Which of the following choices describes time-specified scheduling?

All of the following are benefits of using patient portals as personal health records (PHRs) EXCEPT

Which postal class would the medical assistant use to send a monthly newsletter to all patients in the practice?